Terms and Conditions

Terms and Conditions.

Your Statutory Rights - Cooling-off period 

At Duffbag we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why, under our no quibbles guarantee, if for any reason you are unhappy with your purchase you can return it to us and in its original condition within 60 days of the date you received the item. 
By law, you also have the right to withdraw from your purchase of an item within seven working days of the items delivery to you. 
To cancel your purchase under this cooling-off period, please write a covering letter and include the receipt (not the credit card receipt) that accompanies your items, giving the reason for the return as "contract cancellation" or simply complete the relevant section with the returns note that accompanies your order. Please package the relevant item securely and send it to us with the documents so that we receive it within seven working days of the date that the item was delivered to you. 

The Return Address:

Customer Service 

For your protection, we recommend that you use a recorded-delivery service. 
Please note: 
That you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or if the item is faulty. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the items normal postage charge we cannot refund any priority, express or courier component of the postage charge. 
For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industrys Website
Delivery Policy 
We use Royal mail as our delivery carrier, average delivery time is 2 working days from receipt of order 
Billing Details 
Transactions will appear on your card statement as "Duffbag". The cardholder will be debited immediately upon completion of the transaction.

Security and Transactions 

We ensure confidential handling of all customer data received. However, cardholders should print out all transaction data and keep it at an easily accessible place. An invoice will be issued as soon as the cardholders payment has been received. 
Privacy Policy 
We take the utmost care with any personal data we store in line with our responsibilities under the data protection act and we do not store personal details such as credit or debit card numbers or any other financial details 
Copyright 
All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of Duffbag and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED. 
Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Fox's or using this Web site as a shopping resource. Any other use of materials on this Web site including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of Duffbag is strictly prohibited. 
Conditions of Web Site Use, Governing Law and Contract Formation 
No contract will subsist between you and Duffbag for the sale by it to you of any product unless and until Duffbag accepts your order by e-mail confirmation. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Duffbag sends the e-mail to you (whether or not you receive that e-mail). 
For the avoidance of doubt, any such contract will be deemed to have been concluded in England. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Duffbag irrevocably submit to the non-exclusive jurisdiction of the English Courts. 
We reserve the right not to supply goods to certain locations outside the UK 
Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, Duffbag IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Duffbag DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Duffbag nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. 
This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. 
For the avoidance of doubt, Duffbag does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Duffbag, its affiliates, directors, employees or other representatives. 
Our Company Details 
Duffbag 


145-157 St John Street 
London 
EC1V 4PW 



Tel 07964 004801



enquiries@duffbag.com (All customer queries will be answered within 24 hrs)



Other Statutory Rights 
For more information about your other statutory rights. Please visit the Department of Trade and Industry's Consumer Gateway Website